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ABOUT US

Traineeships Guru are an education consultancy designed to provide you with the best resources and training to start or advance your career with the best nationally recognised registered training organisations. 

From certificates to bachelor degrees, we have aligned with the best, most experienced educational partners. Tap into decades of stored theoretical and practical knowledge to ensure you get the most educational value out of your course. Align yourself with one of Australia’s leading educational providers in the building and construction industry to up-skill yourself and start your career.

Expand your current skill set with nationally recognised Registered Training Organisation (RTO) approved courses. Contact us and enrol to get the best education from experienced industry experts.

TRAINEESHIPS PTY LTD (“Traineeships”) Privacy Policy

Traineeships is committed to respecting and protecting the integrity of your privacy and your personal information collected by Traineeships to enable us to provide our services. Our policy applies to all and any personal information which we collect hold or use; whether, for example, you are a student, prospective student or a person within an education or training organisation with whom we deal.

This Privacy Policy outlines our practices and rules concerning the handling of your personal information. We will abide by it and the Australian Privacy Principles in force under the Privacy Act 1988. You may request a printed copy of this Policy, at no charge to you, by contacting us in the manner outlined at the end of this Policy.

To use our services, you must accept our terms of service and the terms of this Privacy Policy and in so doing you consent to our collecting your personal information, including any sensitive information, which it includes, for these purposes and reasonably related purposes. The definition of personal information and sensitive information is set out at the end of this Policy and where we refer to personal information in this policy it includes sensitive information.

Why we collect Personal Information.

Traineeships collects and retains personal information about you including your name, address and contact details and details concerning your career aspirations to your educational and vocational qualifications. We also collect, retain and use information relating to your career aspirations.

If we did not collect and make use of your personal information, we would be unable to provide you with our services. Further, the personalised nature of our services means that, practically, we are unable to offer them to you on an anonymous or pseudonymous basis. What we offer you is selected and designed specifically with you in mind.

In particular, we collect your information in order to:

  • Process your enrolment or other study applications with Traineeship’s education and training clients
  • Process any employment application or inquiries you have made through Traineeships
  • Assess your current and future vocational status and educational and training needs
  • Offer you specific, personalised and relevant vocational training and educational information and services which will enhance your qualifications and career opportunities
  • Inform you of available educational and training opportunities, financial subsidies and/or support services
  • Directly market educational, career and other opportunities to you, including through means of online remarketing, telemarketing and email marketing
  • Maintain our business relationship with you and offer our services on an on-going basis
  • Liaise with Traineeship’s related entities and third party service providers for the provision of the foregoing services to you and of facilities, such as data processing and storage, to allow Traineeships to effectively offer you the services.

 

We may also use your information for compliance purposes and in-house research and analysis. This helps us to:

  • Improve our understanding of customer needs
  • Create marketing profiles
  • Support strategic development.
  • Ensure we are complying with the regulatory and legal framework in which we operate.

To enable us to conduct research we may share your information with third party suppliers employed to help. All results of any such research and analysis will be anonymised or aggregated information and will not reveal any personal details of individual customers.

 

How do we collect your personal information?

Where possible we collect your personal information directly from you.

Personal information is generally collected during the course of our contact with you and is largely provided by you. It may be collected verbally in discussions with our employees or agents. It may be supplied in writing by you in the form of job applications, enrolment applications and details, curriculum vitae or academic records submitted by you in hard copy or electronically, either directly to us, or in some circumstances to a third party in which case Traineeships is careful to ensure that the third party provides your information with your consent.

We may monitor (record) telephone conversations with you for staff training and compliance purposes. We will inform you prior to any telephone conversation which is monitored (recorded) in this way to obtain your prior approval.

The information will necessarily include your identity, age, gender and current contact details. It will generally also include the information contained in your curriculum vitae or job applications relevant to your vocational and educational history such as previous employment, training or study details, qualifications or skills you hold and membership of trade or professional associations.

We may also share information between our related or affiliated entities, depending on which of our related or affiliated entities you initially dealt with and what services you obtain.

On occasion information concerning you, your work history or qualifications may be provided by third parties such as former employers or educational institutions. Where this occurs we will take all reasonable steps to inform you of that.

In addition some personal information may also be collected by use of “Cookies” when you contact Traineeships or its associated entities on-line. A cookie is a small file which is placed on your hard drive when you visit Traineeships websites (directly or via our applications). We use information from cookies for purposes, which may include:

  • Identifying returning users, and subscribers
  • Eliminating the need for returning users to re-enter their login details
  • Enabling you to move more easily around our website and applications
  • Tracking your use of our sites to better develop our sites and applications in accordance with your requirements
  • Building up an anonymous profile based on your browsing patterns across our sites, applications and third party websites, which enables us to make advertisements and content available to you that is more relevant to your interests
  • Enabling targeted services and opportunities to be directly marketed to you based on your browsing history.

You can delete cookies from your hard drive at any time. Bear in mind, though, that if you delete them, any settings such as your stored username and password will have to be reset when you next log in.

You will be able to use our websites and applications even if your browser is not set to accept cookies. However, certain features and content may not be available to you and you will have to log in every time you visit.

By visiting an Traineeships website, you consent to the use of cookies as explained above. Some of our websites also have a separate cookies section giving more details on the types of cookies used.

You can also choose whether you wish us to collect cookie information for these purposes using the settings in your browser, as further explained at http://www.cookiecentral.com

Further information on the use of cookies can be found at: www.cookiecentral.com/faq

Consent

In most cases we will require you to specifically consent to any collection, use or disclosure of your personal information us. This is done by accepting the terms of service on-line and assenting to this Privacy Policy. Sometimes your consent may be implied through your conduct with us.

In all cases you agree that provision by you to us of personal information, including sensitive information, constitutes consent to our collecting, storing, using and disclosing that information for the purposes outlined above and in the ways outlined in this policy.

Rest assured that no matter how your personal or sensitive information is collected, it will be dealt with in accordance with this Privacy Policy and the Australian Privacy Principles.

How we use your information

We use the personal information we collect to provide employment, educational and training services to you. Traineeships will undertake analysis of your vocational history and qualifications and consider it in the context of available employment and training programs in order to identify and inform you of further training or other vocational opportunities relevant to you.

In doing so, and to enable us to provide you with those services, we will include your personal information in our direct marketing database and client databases.

In order to provide those services or fulfil the purposes identified above, we may also disclose your Personal Information or some of it to other of our related entities or affiliated third party service providers such as data processors or direct marketing consultants.

We do not and never will sell or provide your details to third party advertisers or any any unrelated entity unless we were to sell the business or part of it.

Direct Marketing

From time to time we may use your personal information to provide you with information about our services. By accepting Traineeship’s terms of service and the terms of this policy and by providing Traineeships with information or seeking its services, you consent to direct marketing to you of relevant services or opportunities identified by Traineeships, its related entities or third party service providers dealing with Traineeships. If any phone number you have provided to us is registered on the Do Not Call register you consent to Traineeships or its direct marketing providers calling that number or those numbers. Traineeships may continue to contact you for an indefinite period unless and until you advise us otherwise.

If you do not want to receive any of this information, you may opt out of receiving direct marketing at any time by contacting our privacy officer whose details are set out below. You may also opt-out and stop the delivery of future promotional material from Traineeships by following the special instructions in any marketing email you may receive from us. These instructions will tell you how to remove your name from our database and marketing list.

Once you have told us you no longer wish to receive information about our services, we will not send you any further material.  We will keep your basic details in our ‘do not contact’ database so that we do not contact you again.

You can, however, change your mind about receiving information about our services at any time – you just need to let us know by contacting us as outlined above.

Do we disclose your personal information to anyone?

Traineeships will disclose your personal information to our related entities and/or certain affiliated third party service providers in certain relevant circumstances and in the provision of our services to you. This may include disclosure to:

  • Prospective employers
  • Educational and vocational training bodies
  • Third party service providers such as data processors for the purpose of entering your information into our databases.

Finally Traineeships or its undertaking may be the subject of sale or negotiations for sale in which case your personal information may be disclosed and ultimately pass into the custody of a purchaser. If this occurs disclosure and transfer will be subject to the terms of this Policy and the Australian Privacy Principles.

Ensuring your personal information is up to date.

We rely on the personal information we hold about you to efficiently provide our services. Accordingly, it is important that the personal information we collect from you is accurate, complete and up to date.

During the course of our relationship with you we will ask you to tell us of any changes to your personal information. However, you can contact us at any time to update your personal information or to tell us the information we hold about you is inaccurate or incomplete.

Is my personal information secure?

Traineeships takes all reasonable precautions to safeguard your personal information from loss, misuse, unauthorised access, modification or disclosure.

We employ a number of means to protect your personal information, including:

  • External and internal premises security
  • Restricted access to personal information
  • Maintaining a secure computer network to prevent unauthorised access
  • Regular reviewing and testing of our software in order to improve the level of security Internal policies in relation to Traineeships computer use
  • Taking reasonable steps to ensure third parties provide information security of a similar standard.
  • It is our policy to regularly review and if it is no longer being used, remove personal information from our systems.

Please note that there are inherent features of internet communications – including e-mail – which are not secure and may involve your communications being routed through a number of servers and different countries. Traineeships cannot control this and does not guarantee the security of such transmission. Be aware that various encryption methods can be employed to secure that information if you are concerned about it but, one again, Traineeships does not control or particularly recommend any of these and does not warrant their effectiveness.

Offshore recipients

Traineeships uses the services of overseas data storage and processing services and maintains databases outside of Australia.

The countries where your personal information may be sent presently include the USA and the Philippines. Traineeships contractually obliges all and any overseas parties to whom it entrusts its data and your personal information to abide by the terms of this Policy and provide secure and discrete information handling and storage which meets the standards required by Australian law.

As noted above, you should also be aware that e-mail services and communication over the internet may involve portions of your personal information being routed through servers located anywhere in the world. This is a technical feature of the function of the internet and e-mail and is not a matter under Traineeship’s control.

Commonwealth identifier

A Commonwealth identifier is a Commonwealth Government or Commonwealth Government agency designated identification number such as your Tax File Number (TFN) or Medicare number.

Traineeships does not use Commonwealth identifiers as a means of identifying the personal information that we may have collected about you, even if you have supplied that information to us.

Can I access or correct my personal information?

You may request access to any of the personal information we hold about you. In most cases, a summary of personal information such as your name and address details, contact telephone numbers and the matters you have engaged us on are freely available to you by contacting us by any of the means set out at the end of this policy.

Traineeships may be required by law to retain your personal information for a period of time after you have ceased your relationship with us. After the required time has passed, we attend to the secure destruction or deletion of your personal information.

Concerns or requests for access

If you have a question about this Privacy Policy or wish to lodge a request to access your personal information you can contact our Privacy Officer via our contact page.

Or call
Tel: (03) 9036 2911

 

Can I complain about a breach of my privacy?

We offer a free internal complaint resolution scheme to all of our customers. Should you have a privacy complaint, please contact us so we can try to fix the problem.

To assist us in helping you, we ask you to follow a simple three-step process:

  1. Gather all supporting documents about the matter of complaint, think about the questions you want answered and decide on what you want us to do.
  2. Contact the Traineeships Learning Privacy Officer via the contact details outlined above, where your situation will be reviewed and if possible resolved straight away. A quick chat is all that’s required to resolve most issues.
  3. If at this stage the matter has not been resolved to your satisfaction, the matter will be referred to a senior manager within Traineeships or the relevant organisation within the Traineeships group of companies. We will provide you with the name and contact details of the officer who will investigate your complaint, answer your questions and do all they can to assist you.

What if I am not satisfied with the response?

If you are not satisfied with the result of your complaint to Traineeships, you can refer your complaint to the Office of the Australian Information Commissioner.

Mail: Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: http://www.oaic.gov.au/privacy/making-a-privacy-complaint

 

Changes to this Policy

Traineeships regularly reviews all its policies and procedures. As a result we may change this Privacy Policy from time to time. This Privacy Policy was last amended on 25 July 2014.

© Traineeships Learning Pty Ltd. All rights reserved.

Traineeship’s website terms of use

These terms and conditions apply to your use of the Traineeships website here at acquirelearning.com.au. These terms incorporate our privacy policy.

By using this website, you agree to comply with these Terms and Conditions and any changes that we make to them from time to time. If you do not agree with our Terms and Conditions then please do not use this site.

Disclaimer

Our website, and the materials and information available from it, are provided for general guidance purposes only. Nothing on this site, including materials and information available from this site or subsequently shared with you, represents professional advice in any way. Traineeships will take reasonable care in the presentation of information on this site however, we make no representations or warranty whatsoever regarding the accuracy, currency, completeness or suitability of this website, or any information that we may share with you for your particular circumstances. Reliance on any information on this site, or shared with you by us, is done so solely at your risk.

We do not warrant and do not represent that our website and the content on our website, or third party websites, are free from viruses or other defects. We provide content on the basis that you assume all responsibility for any loss, damage or consequence resulting directly or indirectly from your access to or use of our website and our materials regardless of how those materials are provided.

We do not warrant that your access of our website will be uninterrupted, timely, secure or error-free. Your access to this website may be suspended in the case of system failure, maintenance, repair or any reason beyond our control.

To the maximum extent permitted by law, we exclude all liability to you or anyone else for any loss, liability or any damage suffered or arising from or relating in any way to:

  • Any access to or use of this site or any of the materials and information available from this site or materials and information otherwise made available to you;
  • Any reliance on, or decision made on the basis of, information or material available (or omitted) from this website, or materials and information otherwise made available to you;
  • Any representation relating to the existence or availability of any education or training course or qualification advertised on this site or otherwise marketed by us;
  • Any representation relating to the existence or availability of any government funding advertised on this site or otherwise marketed by us;
  • Any fault, delays, interruptions or lack of availability of this website for any reason; and
  • Any information or material carried on any website operated by a third party which may be accessed from this website.

If any warranty cannot be excluded, then to the maximum extent permitted by law, our liability will be limited, at our option, to resupply of the relevant service, the cost of resupplying the service or the cost of repairing the services. Neither you or us will be responsible or liable for any indirect, consequential, incidental, exemplary, punitive or special damages, loss, liability or expense.

Links to or from other sites

If we link to other sites then we do so because we believe they may be of interest to you. We make no representations about the accuracy of third party sites linked from this site. Further, Traineeships does not accept any responsibility for the content of any third party sites linked from this site.

Completing applications for enrolment and other expressions of interest

If you apply to enrol in any course or other education / training program offered by Traineeships then you must ensure that the details provided by you are accurate, truthful, current and complete. Personal information you provide to us is managed and subject to our privacy policy  the terms to which you agree by using our services.

You must immediately update and inform us of any changes to your information. This will ensure we can communicate relevant changes to potential education or training providers.

Copyright and trade marks

The Acquire™ and Traineeships™ brands and all other trade marks, trade names, logos on this site are the property of Traineeships Pty Ltd ABN 29 168 523 279 and its licensors.

This website represents the copyright of Traineeships Pty Ltd ABN 29 168 523 279. You may only access, use and print the information and material on this website for non-commercial or personal use provided that you keep intact all copyright and proprietary notices. Any unauthorised reproduction is prohibited.

Payment of commissions

Traineeships may receive payment of commissions from education providers for our services.

Governing law

Traineeships is an Australian business owned by Traineeships Pty Ltd ABN 29 168 523 279 and these Terms and Conditions are governed by the laws of the State of Victoria. Although information from this website may be accessible in other jurisdictions, we do not represent that we hold any authorisations or approvals required to provide our services in any or all jurisdictions where this website, and our material, is accessed.

builders academy

About Builders Academy
Builders Academy Australia is an RTO that offers nationally recognised qualifications in building and construction through its locations across Australia.

Builders Academy Australia are committed to providing quality training that complies with the Australian Skills Quality Authority (ASQA), National Vocational Education and Training Regulator Act 2011, and the VET Quality Framework.

Their operations are transparent and highly regulated. Audit reports and other documentation are available on their website (to view click here).

Builders Academy Australia are members of ACPET and adhere to the Code of Ethics for RTOs.

Builders Academy Australia (RTO21583) is a member of ACPET’s Australian Student Tuition Assurance Scheme.

REFUNDS

Builders Academy Australia does not collect more than $1500 in prepaid fees (fees in advance) from participants at any time for any course service.

From time to time however a refund may be required for specific participant cases. Refund information and arrangements are made available to clients prior to enrolment through: Builders Academy Australia’s relevant handbook for each stakeholder group; Builders Academy Australia website; and As a part of the Course Services Agreement completed with the client prior to enrolment. Refunds may be paid automatically, or sought and negotiated on an individual basis with Builders Academy Australia, on a case by case basis.

Builders Academy Australia has publicly published on its website, and makes participants aware of this Refund policy before enrolment.
Download the PDF detailing more information regarding Builders Academy terms and conditions on refunds.

AUSTRALIAN PRIVACY PRINCIPLES PRIVACY POLICY

Builders Academy Australia is committed to maintaining the privacy and confidentiality of its RTO personnel and participant records. Builders Academy Australia complies with the Privacy Act 1988 including the 13 Australian Privacy Principles (APPs) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012. Providing an overall framework for our privacy practices, Builders Academy Australia has developed and implemented this APP Privacy Policy. Builders Academy Australia manages personal information in an open and transparent way. This is evident in the implementation of practices, procedures and systems we outline in this policy, that ensure our compliance with the APPs and any binding registered APP code, and provide suitable procedures for Builders Academy Australia personnel to be able to deal with related inquiries and complaints that may be received from time to time. The following sections of this policy outline how we manage personal information.

Download the full PDF to learn more about Builders Academy Privacy Policy.

COMPLAINTS

During course activities, participants may have some concerns with the processes they are being exposed to or they may be unhappy with a particular aspect of the program.

Builders Academy Australia undertakes to provide a mechanism allowing allows for the fair and equitable resolution of any issues. Builders Academy Australia complaints process is available to manage and respond to allegations involving the conduct of: Builders Academy Australia, its trainers, assessors or other personnel; or A Builders Academy Australia contracted third party providing services of Builders Academy Australia, including the third party representatives trainers, assessors or other personnel; or A participant of Builders Academy Australia. Allowing participants to easily engage with the personnel of Builders Academy Australia about any concerns they have can stop minor issues becoming larger. Builders Academy Australia’s complaints process is publicly available on the Builders Academy Australia website, and is provided to all prospective clients via the relevant handbook for each stakeholder group prior to enrolment.

Where Builders Academy Australia uses third parties to deliver services, complaints information is also made available to prospective clients of these third party representatives. Builders Academy Australia’s complaints process follow the principles of natural justice and procedural fairness by allowing anyone subject to a decision by Builders Academy Australia, or anyone who has allegations made against them, to tell their side of the story before a decision is made.

Download the PDF to read more about complaint and grievance procedures.